Not able to add external user to VSTS/Azure DevOps

Today I was trying to add an external user to VSTS and got below error message.

You are trying to invite a user from outside your directory, but something went wrong. Please try again later. If the issue persists, please contact support.

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I have followed the step mentioned in below link and "External guest access" is enabled.

https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/add-external-user?view=azure-devops&viewFallbackFrom=vsts&tabs=new-nav

Not sure where I am going wrong with this and looking for a solution.

1 answer

  • answered 2019-02-04 18:35 Jenny

    Before this will work, you need to have the external domain added as an approved domain for collaboration. Then you will be able to invite them to your Office 365/Azure tenant. I had to have this approved through Global Security and then the work was done for our organization.